Shipping Policy

This Shipping Policy describes our general practices for shipping eufy camera products you purchase on our website or mobile app. Please read this policy carefully to understand the delivery options and timeline, shipping rates, methods, and limitations that apply to your order.

Contact our Customer Support team at support@eufycamera.com if you have any additional questions about shipping that aren’t answered here.

Delivery Timeline

We aim to process and ship eufy camera orders within 1-2 business days after the order is placed. The total delivery time for your order will depend on your selected shipping option:

Standard Shipping

  • Contiguous U.S. – Allow 3-7 business days for delivery after shipment
  • Alaska, Hawaii, and Puerto Rico – Allow 7-14 business days

Expedited Shipping

  • Contiguous U.S. – Allow 2-3 business days after shipment
  • Alaska, Hawaii, and Puerto Rico – Allow 3-7 business days

Pre-Orders

For new products available for pre-order, the expected delivery date will be clearly listed on the product page. Delivery time after shipment will follow the above timelines.

Note: Business days do not include weekends or public holidays. Delivery times are estimates, and delays can occasionally occur due to unusual or unforeseen circumstances like severe weather.

Shipping Rates & Options

Standard Shipping

Standard Shipping is our default “ground” shipping method via common carriers like FedEx, USPS, or UPS.

  • Contiguous U.S. – Free
  • Alaska, Hawaii, Puerto Rico – Varies based on location

Expedited Shipping

Faster Expedited Shipping is available at checkout for an additional fee. Rates vary based on item type and destination zip code. Common expedited options include 2-Day, Next Day, and Same Day delivery where available.

Pickup

In-store pickup may be available from select retail partners for certain products if you wish to avoid shipping. Check availability on the product page.

Freight Shipping

For large, heavy, or bulky items, freight shipping via truck delivery may be required for a separate fee. Freight fees will be calculated in checkout if applicable to your order.

Drop Shipping

We offer direct-to-consumer drop shipping for select business customer accounts. Contact our sales department for eligibility and program details.

Shipping Restrictions

We currently only ship to customers located in the 48 contiguous United States as well as Alaska, Hawaii, and Puerto Rico. We do not ship to P.O. boxes or military (APO/FPO) addresses. We also cannot ship to freight forwarders or package forwarding services.

Certain products have additional delivery restrictions due to regulatory requirements, transportation rules, or product size/weight limitations. Restricted items will indicate delivery limitations on the product page and during checkout.

Shipment Tracking

You will receive an email with shipment tracking information when your order leaves our fulfillment center. You can also check the status of orders using your order number or zip code at www.eufycamera.store/shipmenttracking.

The carrier will attempt to deliver your shipment to the shipping address provided during checkout. Please ensure the address is correct and that someone will be available to accept the delivery.

If nobody is available to sign and accept the shipment, the carrier may hold it for pick-up or reattempt delivery another day. Failure to pick up a held shipment after a specified period can result in the shipment being considered abandoned and returned to us.

Shipment Insurance

We automatically insure every shipment in case of loss or physical damage during transit up to the full order value. This coverage is provided at no extra cost. Please inspect packages upon delivery and note any visible external damage before signing.

Customs & Duties

For international orders shipped outside the contiguous U.S., you may be subject to import duties, customs taxes and fees levied by the destination country. You are responsible for paying these additional charges. We have no control over these amounts and cannot predict what they may be. Customs policies and duty/tax rates vary greatly by country, so please contact your local customs office for more information.

Order Cancellations

If you need to cancel a placed order for any reason, please immediately contact Customer Support by phone at +1 (800) 988-7973 or email at support@eufycamera.com.

We will accept order cancellation requests in our discretion and subject to the following conditions:

  • For orders that have not yet shipped, we will fully refund the order amount.
  • For orders that have already shipped, you may request to return or refuse the shipment upon delivery to receive a refund. See our Returns Policy for details.
  • Customized or personalized orders cannot be cancelled once in process.

Receiving Wrong or Damaged Items

Please inspect all shipments promptly upon delivery and notify us right away if you received:

  • The wrong product – Different color, different model, etc. that does not match your order.
  • Missing items – Part of your order is missing.
  • Damaged items – Any physical damage caused during shipment.

If you discover wrong, missing or damaged goods, contact us within 7 days of delivery and provide your order number. We will arrange for a replacement item or refund as appropriate based on the specific situation.

Shipping Carrier Delays or Losses

Although rare, shipments can occasionally be delayed, damaged, or lost by the shipping carrier. If your tracking shows no delivery scan within 7 days of shipment, please contact Customer Support. We will launch an investigation with the carrier to locate your order.

If a carrier investigation determines the shipment is lost, we will send replacement items or issue a refund. Carrier delays due to weather, natural disasters, or other service disruptions may extend this timeframe.

Contact Us

Reach out to our Customer Support team with any questions about shipping or order delivery:

By Email – support@eufycamera.com

By Phone – +1 (800) 988-7973

Live Chat – Available at www.eufycamera.store

We look forward to safely getting your eufy camera products delivered as quickly as possible!

Shopping cart