Privacy Notice

At eufy camera (“Eufy”, “we,” “us”), we respect the privacy rights and expectations of our customers and website visitors. This Privacy Policy explains how we collect, use, and share information received through our website and from other interactions with you.

Please review this policy carefully to understand our practices regarding your personal data. By accessing our website or using our products and services, you agree to the terms of this Privacy Policy.

What Information Do We Collect?

Information You Provide Directly

We collect information you voluntarily provide to us, such as:

  • Contact details you submit to create an account, make a purchase, or contact us with questions. This may include your name, email address, mailing address, phone number, payment information, and other details required to fulfill your requests.
  • Information submitted in forms, surveys, or applications on our website or at trade shows/events.
  • Details sent to us about your product needs and interests.
  • Information provided by retailers/dealers about end customers who purchase or inquire about Eufy products.
  • Any other information you intentionally submit to us through any means.

Website Usage Information

We collect certain information about your visit to our website to help us improve the overall user experience:

  • IP address, browser type, operating system, referral URLs, device information, and related data.
  • Pages or content you view, links clicked, files downloaded, and other user actions on the site.
  • Data collected via cookies, pixels, and other analytic tools as further explained in our Cookie Policy.

This information does not identify you personally and is used in aggregated, anonymous form for analysis and improvements.

Social Media Information

If you interact with any third-party content or advertising on our website and/or use social media plugins, we receive Personal Data from the relevant third-party provider relating to your interaction.

Data You Make Public

We may collect content you make public about us on social media or other publicly available platforms.

Third Party Information

We collect or obtain Personal Data from third parties who provide it to us including single sign-on providers, business partners, processors, and law enforcement authorities.

Automatically Collected Data

We and our partners automatically collect information about how you access and use our website, products or services through tracking technologies like cookies, web beacons, pixels, and other technologies. We may combine this data with other personal information we collect.

For more details on the categories of data collected, see Annex 1.

How Do We Use Your Information?

We use the Personal Data collected for a variety of legitimate business purposes including:

  • Responding to your inquiries, requests, applications, orders, complaints, etc.
  • Creating and managing your online account.
  • Processing your payments and providing receipts/invoices.
  • Delivering the products, content, or services you request.
  • Sending service, support, or administrative messages about orders, accounts, subscriptions, etc.
  • Communicating product updates, offers, surveys, newsletters, and other marketing content.
  • Personalizing your experience on our website through customized content and recommendations.
  • Improving existing products, developing new products, and enhancing our overall offerings.
  • Processing payments for our services.
  • Conducting market research.
  • Tracking opportunity conversion and lead generation.
  • Testing, enhancing, updating and monitoring our products and services.
  • Maintaining the safety, security and integrity of our property, products and services, technology assets and business.
  • Enforcing our contractual rights, including our Terms of Service and other policies.
  • Resolving disputes, carrying out our obligations and enforcing our rights.
  • Preventing, investigating or providing notice of fraud or unlawful or criminal activity.
  • Enabling functions of our website or applications.
  • Displaying third party functionalities integrated in our services.
  • Enabling use of certain product functionalities.
  • Offering student, military or other discounts to eligible customers.
  • Evaluating potential business partnerships.
  • Complying with legal obligations.

You can find more details on how we process Personal Data in Annex 1.

When Do We Share Your Information?

We will not share your personal data with third parties without your consent, except in the following circumstances:

  • With service providers under contract who help operate our business or website. These providers have limited access to your data and are obligated to safeguard it.
  • To comply with legal requirements like subpoenas, court orders, or other law enforcement requests.
  • To protect our legal rights, such as during litigation or IP disputes.
  • To investigate or prevent illegal activities or violations of our policies.
  • To defend against legal claims or damages against Eufy, our employees or customers.
  • In connection with a merger, acquisition, or liquidation of part or all of Eufy’s business.

We do not sell, share, or disclose your personal information to third parties for their own marketing purposes.

Please see Section 6 for more details on third party sharing.

Your Data Rights and Choices

You can exercise certain rights regarding your personal data:

  • Access or update your account information by logging into your account or contacting us.
  • Opt-out of marketing communications through the unsubscribe link or adjusting your email preferences.
  • Request deletion of your account and personal data by emailing privacy@eufycameracom. We will respond within 30 days.
  • Obtain a copy of your data by emailing us – allow 30 days for processing. Data portability requests will be provided in a machine-readable format.
  • Restrict or object to certain processing of your personal data by submitting a request via email – we will consider each request carefully.

You are not required to provide any personal data to us, but note that we may be unable to provide certain services without the necessary data.

How Do We Protect and Store Your Data?

We take reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, misuse and unauthorized access, modification or disclosure. However, no Internet or storage system can be 100% secure, so we cannot guarantee absolute security of your information.

We retain personal data only as long as necessary for business purposes or to meet legal requirements. When your data is no longer needed, we either anonymize or securely destroy the records.

International Data Transfers

Eufy camera operates globally, which means your personal data may be processed or stored outside of the country where you live. We abide by applicable data protection laws when transferring data internationally.

Changes to this Privacy Policy

We may update this policy as needed to comply with new regulations or reflect changes to our data practices. Any changes become effective when published on our website. We encourage reviewing this policy periodically for the latest version.

Children’s Privacy

Our website and services are intended for users age 18 and older. We do not knowingly collect or process personal data from children under the age of 13 without parental consent. If we become aware that a child provided us with personal data without consent, we will delete such data as soon as possible. Contact us if you believe your child’s data has been submitted to us.

California Resident Rights

Under the California Consumer Privacy Act (CCPA), California residents have the following rights in regard to their personal information:

  • Right to request disclosure of personal data collected, categories of sources, purposes of processing, third parties with whom we share the data, and specific pieces of data about you.
  • Right to request deletion of your personal data.
  • Right to opt-out of sale or sharing of your personal data. (Note: we do not sell or share your data).
  • Right to not receive discriminatory treatment for exercising these rights.

To submit a CCPA request, email us at privacy@eufycamera.com. You must provide verification of your identity before we can fully respond to the request. An agent may submit requests on your behalf by providing signed permission indicating they have authority to do so.

Contact Us

If you have any questions about our privacy practices or use of your personal data, please contact our Privacy Officer at:

Eufycamera.store
ATTN: Privacy Officer
123 Main St, San Francisco, CA 94105
privacy@eufycamera.com

This Privacy Policy was last updated on January 1, 2023.

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